Return and Refund Policy
Thank you for shopping with Sanity Investors IQ. We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, this Return and Refund Policy outlines the process for returning products and requesting refunds.
1. Return Eligibility
General Conditions:
- Timeframe: Returns must be initiated within 7 days from the date of delivery.
- Condition: Items must be in their original condition, unused, and in the original packaging with all tags and labels attached.
- Proof of Purchase: A receipt or proof of purchase is required to process a return or refund.
Non-Returnable Items:
Certain items are non-returnable, including but not limited to:
- Personalized or Custom Products: Products made to your specifications.
- Downloadable Digital Products: Items that have been downloaded or accessed.
- Perishable Goods: Items that expire or deteriorate quickly.
2. Return Process
How to Return an Item:
- Contact Us: Reach out to our customer service team at info@sanityinvestorsiq.com to request a return authorization and receive instructions.
- Package the Item: Carefully package the item(s) in their original packaging.
- Ship the Item: Send the item(s) to the return address provided by our customer service team. You are responsible for the return shipping costs unless otherwise stated.
Inspection:
Once we receive the returned item(s), we will inspect them to ensure they meet the return criteria. We will notify you of the approval or rejection of your return.
3. Refunds
Refund Processing:
- Approved Returns: If your return is approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.
- Partial Refunds: If only part of an order is returned, a partial refund will be issued based on the returned items.
Shipping Costs:
Shipping costs are non-refundable, and you are responsible for any shipping charges incurred for returning items, unless the return is due to our error.
4. Exchanges
Product Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the original item and place a new order for the replacement item.
5. Defective or Damaged Items
Reporting Issues:
If you receive a defective or damaged item, please contact our customer service team immediately at info@investorsiq.com with your order number and details of the issue.
Resolution:
We will review the issue and, if confirmed, provide a replacement or issue a refund for defective or damaged items.
6. Contact Us
If you have any questions about this Return and Refund Policy or need assistance with a return or refund, please contact us at:
Sanity Investors IQ
Email: info@sanityinvestorsiq.com
